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Manage your booking

Need to change your appointment? You can often do it yourself, with no account required.

Looking for your proof of booking instead? That’s your Slot Pass.

Open the confirmation email you received when you booked and tap Manage your booking. The link is unique to your appointment, so don’t share it. Confirmation texts don’t include it.

The manage page shows your service, the date and time, the provider, and the booking’s status.

When you can change it online

You can reschedule or cancel from the manage page only when all of these are true:

  • The appointment hasn’t already been cancelled or completed.
  • It’s further away than the provider’s cancellation window. That’s 24 hours unless the provider set a different window.
  • The provider allows clients to cancel or reschedule online.

If a button is missing, that option isn’t available for this booking. If neither is available, the page says To change this booking, contact the provider, with their phone number if they’ve added one.

Reschedule

Tap Reschedule, choose a new date, then choose a new time from the provider’s open hours. Your appointment moves right away, and you and the provider are both notified.

Some Slot bookings can’t be moved. If so, you’ll see This pass cannot be rescheduled. Please contact the provider.

Cancel

Tap Cancel appointment and confirm. Your provider is notified, and if you booked a Slot, your seat opens up for someone else.

Deposits: Because online cancellation is only possible outside the cancellation window, a deposit paid by card is refunded automatically when you cancel, unless the booking was marked non-refundable. Refunds go back to the card you paid with. Payments made outside Slot’d, like Venmo or cash, have to be sorted out with the provider.

Can’t find the email?

  • Check your spam or promotions folder.
  • Search your inbox for “You’re Slot’d” or the provider’s business name.
  • Still stuck? Contact the provider directly, or see Contact & support.