FAQ
For providers
What does Slot’d cost?
A 14-day free trial (no card), then Solo at $19/month or Team at $29/month. Agency is for larger teams and isn’t self-serve — it’s a guided onboarding consultation instead of a plan you check out with. See Billing & plans.
Does Slot’d take a cut of my bookings?
No. On every plan — Solo and Team alike — Slot’d takes 0% of your booking payments, so you keep 100% of your payouts. Your subscription is what you pay us; we don’t also take a slice of each booking. Standard Stripe processing fees still apply, like any card payment. (Agency is arranged individually — terms are agreed in your onboarding consultation.)
How do I get paid?
Connect Stripe in Settings. Clients pay when they book, and payouts go to your bank. See Getting paid.
Do reminders go out by text?
Yes — email and SMS reminders are both live. SMS is opt-in: turn it on in Settings, and it sends to clients who provide a mobile number and agree to texts.
Can Slot’d sync with my calendar?
Yes — two-way sync with Google Calendar, and a subscribe-able feed for Apple Calendar or any iCal app. See Managing bookings.
Why am I not showing up in Slot’d search?
Almost always a missing city — Settings → Profile → City. Without it you aren’t listed at all, regardless of everything else. Accounts created before August 2026 were never asked for one, so it’s worth checking. Full walkthrough: Getting found in Slot’d search.
Do I have to finish setup before I can look around?
No. Choose Look around first at the top of setup and you’ll land straight on your dashboard. Your progress is kept, and a card on the home page picks up where you left off whenever you’re ready.
Can I add staff or a team?
Yes, on the Team plan — up to 5 staff members including you. Each person gets their own services and hours, and clients choose who they want to book with. See Staff and your team. Set it up in Settings → Team & staff. Larger teams should reach out about Agency — see Billing & plans.
For clients
Do I need an account to book?
No. You book right from the provider’s page or Slot link.
Is my payment secure?
Payments run through Stripe; Slot’d never stores your full card number.
How do I reschedule or cancel?
Use the manage link in your confirmation email. See Manage your booking.
What’s the Slot Pass I got after booking?
It’s your verifiable proof of booking — a page with a unique code and QR. Open it from the “View your Slot Pass” link on your confirmation. See Your Slot Pass.
What does “first to claim wins” mean?
A shared Slot is a single opening — whoever completes booking first gets it. If it’s already taken, you can often join the waitlist.