FAQ
For providers
What does Slot’d cost?
Free to start, no card needed. You get a 14-day trial of every paid feature. After that you stay on the Free plan unless you upgrade to Solo at $19/month ($190/year) or Team at $39/month ($390/year). Free is limited to 8 bookings a calendar month; Solo and Team are unlimited. No plan charges a per-booking fee. Agency is for larger teams and isn’t self-serve. It starts with a consultation rather than a checkout. See Billing & plans.
Does Slot’d take a cut of my bookings?
No — on any plan. Slot’d takes 0% of your booking payments on Free, Solo and Team alike, so you keep 100% of your payouts. A subscription is the only thing you ever pay us, and Free is limited by a monthly booking count (8) rather than by a fee. Standard Stripe processing fees apply on every plan, like any card payment. Your clients are never charged extra. (Agency terms are agreed individually in your consultation.)
What’s included on Free?
Your booking page, Slots, calendar, clients, and card payments, with up to 4 services and 1 intake form. Text messages, waitlists, group Slots, Google Calendar sync, multiple locations, and client photos need a paid plan. See Billing & plans.
How do I get paid?
Connect Stripe in Settings → Payments. Clients pay deposits when they book, and payouts go to your bank. See Getting paid.
Do reminders go out by text?
Yes, on a paid plan or during your trial. Email and SMS reminders are both live. Turn texts on in Settings → Notifications. Texts only go to clients who enter a mobile number and tick the box agreeing to receive them.
Is there a way to ask a question inside Slot’d?
Yes. Every dashboard page has an Ask button in the bottom-right corner. It answers from this help centre and from how your own account is set up — so it can tell you why something is unavailable on your plan, not just what the feature does. It’s on every plan, including Free. See Ask Slot’d.
Can Slot’d sync with my calendar?
Yes. Two-way sync with Google Calendar and Apple (iCloud) Calendar — both paid features — plus a read-only subscribe-able feed for Outlook or any other iCal app. All three are in Settings → Calendar. See Google Calendar sync and Apple Calendar sync.
Why am I not showing up in Slot’d search?
Almost always a missing city: Settings → Booking → City (under Discovery). Your booking page also has to be published. Without it you aren’t listed at all, regardless of everything else. Accounts created before August 2026 were never asked for one, so it’s worth checking. Full walkthrough: Getting found in Slot’d search.
Do I have to finish setup before I can look around?
No. Choose Look around first at the top of setup and you’ll land straight on your dashboard. A card on your home page lets you finish setup whenever you’re ready.
Can I add staff or a team?
Yes, on the Team plan: up to 5 staff members, including you. Each person gets their own services and hours. When more than one person offers a service, clients choose who they want to book with. Set it up in Settings → Team. See Staff and your team. Larger teams should ask about Agency. See Billing & plans.
For clients
Do I need an account to book?
No. You book right from the provider’s booking page or a Slot link.
Will I be charged a fee?
No. If the provider requires a deposit, you’re charged exactly the amount shown, with nothing added on top. Many services need no payment up front at all.
Is my payment secure?
Card payments run through Stripe. Your card details go directly to Stripe and are never stored by Slot’d.
How do I reschedule or cancel?
Use the Manage your booking link in your confirmation email. You can change the booking online if it’s outside the provider’s cancellation window (24 hours unless they set a different one). Otherwise, contact the provider. See Manage your booking.
Will I get my deposit back if I cancel?
If you cancel online, a card deposit is refunded automatically, unless the booking was marked non-refundable. Refund policies are set by the provider, not by Slot’d. See Manage your booking.
What’s the Slot Pass I got after claiming a Slot?
It’s your proof of booking: a page with a unique code and QR code. Open it from the View your Slot Pass link on the confirmation screen, and save that link, because it isn’t emailed to you. See Your Slot Pass.
What does “first to claim wins” mean?
A Slot is a single opening (or a set number of seats, for a group Slot). Whoever completes the claim first gets it. If you’re claiming a Slot that requires a deposit, it’s held for you for 15 minutes while you pay. If every Slot for a service is taken, you can join the waitlist.