Notifications & reminders
Slot’d sends the right message at the right time so you and your clients stay in the loop — automatically.
What gets sent
| Event | Client gets | You get |
|---|---|---|
| New booking | Confirmation | Email (and a text, if you turned that on) |
| Reminder before the appointment | Reminder | A text, if you turned that on |
| Cancellation | Cancellation notice | Email (and a text, if you turned that on) |
| Reschedule | Reschedule notice | |
| Payment received | Receipt |
A few things are handled differently on purpose:
- Repeat bookings send one confirmation listing every date, instead of one per appointment.
- Sales you log in Bookkeeping send nothing — the visit already happened.
- Waitlist: when a Slot opens up for a service someone is waiting on, they get an email (and a text if they agreed to texts) with a link to claim it. See Waitlist.
Email vs. SMS
- Email is on by default and included on every plan.
- SMS is off by default. Texts are included on paid plans and during your free trial; on the Free plan nothing is texted, even with the toggle on.
- A client only gets texts if they gave a mobile number and ticked the box agreeing to texts when they booked. They can reply STOP at any time.
Your preferences
In Settings → Notifications you control:
- Channels — “Send email notifications and reminders” and “Send SMS notifications & reminders”. Each is a master switch for that channel, for your clients and for the emails Slot’d sends you. Turn email off and you stop getting new-booking emails too.
- Events — “New booking confirmations”, “Cancellation notices”, and “Payment receipts”. Turning one off stops that message for both your client and you. Reschedule notices don’t have a switch; they follow your channel settings.
- Reminder timing — send the client a reminder 24 hours, 2 hours, and/or 1 hour before the appointment, or Off. The default is 24 hours and 2 hours.
Every message needs both its channel and its event switched on. Tap Save settings when you’re done.
Text alerts to you
Want a text when something happens? In Settings → Notifications → “Text me directly”:
- Texts go to the business phone number on your profile. To use a different mobile, untick “Text me at my business number” and enter a Notification number.
- Tick the box agreeing to receive account texts from Slot’d.
- Pick what you want texted:
- Text me on a new booking — when a client books or claims a Slot.
- Text me on a cancellation — when an appointment is cancelled.
- Text me before my upcoming appointments — a heads-up before your own appointments.
- Text me when a client replies — when a client texts back. This one is on by default once you’ve agreed to texts; the other three start off.
If you change the number later, alerts pause until you tick the agreement box again and save. Like client texts, these alerts need a paid plan or an active trial.
Prefer to keep your phone quiet? Turn on “Private number — manage all messages in-app” to pause every text to you and handle client replies in the Message Center instead.
Related: Managing bookings.