Getting paid
Slot’d uses Stripe to collect payment when a client books, and pays out to your bank. You keep control of pricing, deposits, and refunds.
Connect payments
Go to Settings → Payments and press Connect Stripe account under Accept payments. Stripe handles the setup (Stripe Connect Express) — you add your business and bank details on Stripe’s own pages, and Slot’d never stores your card or bank numbers.
The badge next to Accept payments shows where you are:
- Setup in progress — you haven’t finished Stripe’s steps. Press Continue Stripe setup to pick up where you left off.
- Connected — you’re ready to take payments. Manage payouts opens your Stripe payouts dashboard.
- Restricted — action required — Stripe needs more information. Log in to Stripe to resolve it.
Connect Stripe before you turn on deposits: a client can’t pay for a booking until your account shows Connected.
Deposits vs. full payment
Each service has a Require deposit to book switch. Turn it on and enter a Deposit amount (USD) — that amount is charged when a client books or claims a Slot for the service. To take full payment up front, set the deposit amount to the full price.
While a client is paying for a Slot, it’s held for them so nobody else can grab it. Any balance can be settled in person and recorded with Mark as paid (see below).
On the Free plan, every Slot has to take a payment, so the service needs Require deposit to book switched on. Slots that don’t take payment are a paid-plan feature — see Billing & plans.
Fees — Slot’d takes 0%, on every plan
Slot’d takes 0% of your booking payments on Free, Solo and Team alike — we don’t take a cut of any booking, on any plan. Free is limited by a monthly booking count (8 a calendar month) rather than by a fee; Solo and Team are unlimited. (Agency terms are agreed individually in your onboarding consultation.)
Standard Stripe processing fees apply on every plan, as with any card payment — roughly 2.9% + $0.30 per transaction. Those are Stripe’s, not Slot’d’s, they’re paid by you, and they come out of the payment before it reaches your bank. Nothing is ever added on top of what your client pays.
Refunds
Each service has a Refund policy, set on the service:
- Refundable (the default) — if you cancel the appointment from your dashboard, or the client cancels online before your cancellation window, Slot’d refunds the client’s payment in full. On Free, the booking fee is refunded too.
- Non-refundable — cancelling doesn’t trigger a refund.
Clients can only cancel online if you allow it, and not once they’re inside the Cancellation window you set in Settings → Booking. After that they have to contact you.
Always cancel through Slot’d rather than refunding directly in Stripe, so your calendar and the client’s notification stay in sync.
Getting paid outside Stripe
Show clients how to pay you. In Settings → Booking, under Payment methods, add your Venmo, PayPal, Cash App or Zelle details, or switch on I also accept cash. These show on your booking page so clients can pay you directly.
Mark a booking as paid. Open the appointment on your calendar, press Mark as paid, choose the method (cash, Venmo, PayPal, Cash App, Zelle or other) and the amount, then press Record payment.
Log a walk-in. Took a walk-in who paid cash or Venmo? Go to Bookkeeping, pick an existing client or add a new one, choose the service, amount, payment method and date, and press Log sale. It rolls into that client’s totals without going through the Slot/booking flow. See Clients & CRM.
Payments you record yourself never carry a Slot’d fee.
Related: Billing & plans.