Glossary

Booking words

Slot’d has two ways to book, and a few words that sound alike. Here’s what each one means.

Booking / appointment: the same thing, seen from two sides. When a client books, an appointment is created on the provider’s calendar. Every booking is an appointment, however it was made. Clients see “booking” (Confirm booking, Manage booking); providers see “appointments” on their calendar.

Slot: a specific opening a provider posts, with a set date, time, price, and its own shareable link. It’s one way to get booked. The other is letting clients pick a time from your regular hours.

Claim: booking a Slot. The first client to complete the claim gets it (Claim →, Complete your claim). “Grab a Slot” on the booking page means the same thing.

Pick a time: the other way to book. The client chooses a service, a date, and a time from the provider’s availability, instead of claiming a posted Slot. When setting up a service, providers see this as Schedule (from availability), and the Slot option as Slots (fixed, shareable).

Group Slot: a Slot with more than one seat (set as Seats (group size)). Each client claims their own seat until it’s full. Paid feature.

Deposit: money a client pays by card when they book, if the service or Slot requires it. For a Slot with no separate deposit amount, it’s the full Slot price. Any remaining balance is settled between the client and provider.

Hold: when a client claims a Slot that needs a deposit, their seat is held for 15 minutes while they pay. If payment isn’t completed in that time, the claim is cancelled and the seat reopens.

Cancellation window: how close to the appointment a client can still cancel or reschedule online, using the manage link. It’s 24 hours unless the provider changes it. Inside the window, the client has to contact the provider.

Refund policy: whether a card deposit comes back when a booking is cancelled. Refundable is the default. A non-refundable booking keeps the deposit.

Manage link: the private link in a client’s confirmation email (Manage your booking) for rescheduling or cancelling without an account.

Slot Pass: proof of booking issued automatically when a client claims a Slot. It has a unique signed code (like SLOT-7QK4-2M9P) and QR code, and its own page. Providers see them under Passes. A provider can revoke one, which cancels the booking and refunds a card deposit unless it was non-refundable. A Slot Pass is a receipt for one booking, not a package of sessions.

Waitlist: a list clients can join for a Slot-based service when every Slot is taken. When a new Slot opens, everyone on the list gets an alert, and the first to claim it gets it. Paid feature.

Provider setup words

Booking page: your public page at slotd.app/book/your-handle, where clients see your services, claim a Slot or pick a time, and pay any deposit.

Service: something you offer, with a name, length, and price. Each service is booked one of the two ways above: Schedule or Slots.

Availability: your recurring weekly hours, plus blocked dates. “Pick a time” bookings fit inside these.

Vertical: the business type you pick at onboarding: Coaching & Lessons, Tutoring & Test Prep, Personal Care, Property & Outdoor, or General / Other. It sets your default services, intake questions, and wording.

Intake form: the questions a client answers when booking. You can keep more than one form and assign one per service. Multiple forms are a paid feature.

Bookkeeping / manual sale: the Bookkeeping page, where you log a sale that happened off-platform (a walk-in, cash) so it counts toward client totals and revenue.

Stripe Connect: how Slot’d links your Stripe account so card payments reach your bank. Set it up in Settings → Payments.