Message Center

The Message Center is one place to see and answer every client SMS conversation — no need to juggle your phone.

Finding it

Look for Messages in the sidenav. A badge shows how many conversations have an unread reply, so you can tell at a glance when a client has texted back.

Reading & replying

Open a conversation to see the full thread — not just replies, but the whole history: booking confirmations, reminders, payment receipts, and any manual replies, all in one transcript. Type in the compose box to reply; your message sends as a text to the client. Opening a thread automatically marks it read and clears its part of the unread badge.

Delivery status

Each message you send shows its delivery state — sent, delivered, or “Not delivered” with a reason if it failed (for example, the client’s carrier blocked it or the number is no longer valid). No more wondering whether a text actually went through.

Private number mode

Don’t want to hand out your personal cell for client texts? In Settings → Notifications, turn on “Private number — manage all messages in-app.” This stops all client-reply and alert texts from forwarding to your phone — clients still get their normal texts (confirmations, reminders, receipts), but every conversation lives in the Message Center instead of your personal messages app. It’s a simple way to keep your number private while still texting clients from the business.

Related: Notifications & reminders.