Message Center
The Message Center is one place to see and answer every client SMS conversation — no need to juggle your phone.
Finding it
Look for Messages in the sidenav. A badge shows how many conversations have an unread reply, so you can tell at a glance when a client has texted back. On a phone, you see the conversation list first, then the thread once you pick one.
Reading & replying
Open a conversation to see the full text history with that client: booking confirmations, reminders, cancellation and reschedule notices, payment receipts, your own replies, and everything they sent back. Messages Slot’d sent for you are marked Automated. Emails aren’t shown here.
Type in the reply box (up to 1,000 characters) and tap Send — it goes to the client as a text. Opening a thread marks it read and clears it from the unread badge.
You can’t send a reply when:
- The client opted out of texts (they replied STOP). The thread says so.
- The client has no phone number on file.
The same conversation also appears on the client’s record, under the Messages tab.
Getting told when a client replies
- On your phone by text — turn on “Text me when a client replies” in Settings → Notifications → Text me directly. See Notifications & reminders.
Delivery status
Each text shows its delivery state: one check for sent, two checks for delivered, or “Not delivered” with a carrier error code if it failed (for example, the carrier filtered it or the number can’t receive texts). No more wondering whether a text actually went through.
Private number mode
Don’t want client texts and alerts hitting your personal phone? In Settings → Notifications, turn on “Private number — manage all messages in-app.” This pauses every text Slot’d would send to you — new-booking, cancellation, reminder, and client-reply alerts. Clients still get their normal texts (confirmations, reminders, receipts), and you handle every conversation here in the Message Center instead.
Related: Notifications & reminders.