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Services & availability

Your services are what clients book; your availability is when they can book it. Together they drive both your booking page and your Slots.

Services

Open Services in the left-hand menu. Choose Add service, or the pencil icon on a row to edit one. Drag rows to change the order they appear on your booking page, and use the eye icon to deactivate or reactivate a service.

Each service has:

  • Service name and an optional Description.
  • Booking instructions — shown to the client in their confirmation (for example, “Please arrive 10 minutes early”).
  • Duration — from 15 minutes to 2 hours.
  • Buffer after — extra time held after each appointment before the next one can start (none, 5, 10, 15 or 30 minutes).
  • Booking type:
    • Schedule (from availability) — clients pick any open time from your weekly hours.
    • Slots (fixed, shareable) — you post specific openings, each with its own link. Only these services can be used when you create a Slot. They show a Slots badge in your list.
  • Price (USD).
  • Min. advance notice (hours) and Max advance booking (days) — how soon, and how far ahead, clients can book from your schedule. New services start at 2 hours and 60 days.
  • Default location — appears once you’ve added a location; pre-fills the location on Slots for this service. See Locations.
  • Intake form — which form clients fill in when booking this service, or Use my default form. See Intake forms.
  • Require deposit to book, with a Deposit amount (USD). The deposit can’t be more than the price; set it to the full price to take full payment up front.
  • Held by video — add a Google Meet link — for sessions you run online. Each booking gets its own Meet link, and the client is invited to the calendar event so Google emails them the joining details. Needs Google Calendar connected (Settings → Calendar); without it, nothing is added. See Google Calendar sync.
  • Refund policy — see below.
  • Service is active (visible to clients).
  • Pass rules — whether a booking’s Slot Pass is Reschedulable, and whether you can revoke it. The other pass rules shown are marked Coming soon.

Refund policy

  • Refundable — if you cancel a paid booking, the deposit is refunded. A client who cancels online is refunded too; clients can only cancel online outside your cancellation window (see Managing bookings).
  • Non-refundable — the deposit is kept when a booking is cancelled.

Plan limits

  • The Free plan includes up to 4 services, counting inactive ones. Paid plans have no limit. If you move to Free with more than four, they all keep working — you just can’t add another.
  • On Free, a Slot needs a deposit. A service without one can still be booked from your booking page, but can’t be posted as a Slot. See Billing and plans.

Availability

Open Scheduling in the left-hand menu. It has two tabs.

Weekly availability — switch each day on or off and set one start and end time for it, then choose Save schedule. Clients can only book standard (Schedule) times inside these hours.

Date overrides — pick a date, add an optional reason, and choose Block date. Nothing can be booked from your schedule on a blocked date. Remove a block with the x next to it.

A few things to know:

  • Times are in your business timezone, set under Settings → Profile → Timezone. Check it’s right before you set your hours.
  • If you connect Google Calendar, events on it mark you busy, and they also appear in your Date overrides list, labelled “Google:”.
  • Busy time — blocked dates and Google events — shows shaded on your calendar.
  • If you have a team, each person can have their own hours. See Staff and your team.

How availability and Slots differ

  • Standard availability lets a client pick any open time that fits your hours and a service’s duration plus buffer.
  • A Slot is a specific opening you create and share on its own link. It isn’t limited to your weekly hours.
  • Nothing double-books. Every booking is checked against your existing appointments before it’s confirmed. An unclaimed Slot doesn’t hold the time on its own, though — if someone books that time from your booking page first, the Slot can no longer be claimed.

Next: Create a Slot.

Deleting a service

Slot’d shows you exactly what will happen before anything is removed, because deleting a service affects more than the service itself.

  • Unclaimed Slots for that service are deleted with it, including past ones. They can’t survive without it — their share links would keep working while quietly showing the wrong thing.
  • Slots someone has already claimed are kept, and so is every appointment. A client who has booked keeps their booking, full stop.
  • Past appointments keep their details. The service name and length are recorded on the appointment when it’s booked, so your history and your client records stay readable after the service is gone.
  • Any repeat booking for that service stops adding new appointments. The ones already booked stay.

You’ll see a count of what’s about to be removed and what’s being kept before you confirm. If you only want to stop taking new bookings for something, deactivate it instead — it disappears from your booking page and keeps everything intact.